Which company will my order be delivered with and how much is the delivery charge?

*Please note: due to staffing pressures as a result of COVID-19 at our couriers, your order might experience slight delays. We are working with our couriers to understand how we can resolve these issues quickly. 

Our current standard delivery time is between 3-6 working days. For orders over £30 delivery is FREE and for orders under £30 delivery costs £4.99. If your order is placed after midday, it will be despatched the next working day.

Please note that deliveries to Ireland may take longer.

We use a number of different couriers and the one best suited to your delivery location will be used. Our couriers include Hermes and DPD.

 

 

Can I cancel my order once it has been placed? 

Once your order has been placed it is not possible to cancel it. If your order arrives and you still do not want it, you can return any unopened items to us. See below information on how to do this. 

 

 

How do I return my order?

Have you changed your mind and no longer want your item? If so, you can return any unopened items to us within 14 days of delivery at the below address:

Lacka Foods

Park House

Mere Park

Dedmere Road

Marlow

Buckinghamshire

SL7 1FJ

Please include a note stating your order number, full name and reason for the return. Without this information we might not be able to process your refund.

Please note that we are unable to cover the cost of returns postage.

Your items must return back to us within 14 days from your delivery date. Once we have checked the items, we will process your refund to the account in which you used for payment. Please allow up to 10 working days for your refund to land in your account.

 

 

I don’t like the taste of the product, can I send it back?

Unfortunately we are not able to accept any returns of items that have been opened. If you are a first time customer and have never tried our products before, we would recommend buying one of our Variety Packs first. These are cheaper and allow you try individual products from our different ranges.

If you would like more information on our products before purchasing, remember that you can contact us on:

Instagram @ufitdrinks

Facebook UFIT Drinks

Twitter @ufitdrinks

Alternatively you can email us at info@lackafoods.com