How can we help?

No – they can be stored in a cupboard or a fridge unopened, however, we would recommend drinking them chilled.

You can track your order at any time via your tracking link or by copying your tracking code directly into the courier’s website. If you have further queries or are unable to locate your tracking information, please contact customerservice@lackafoods.comwith your order number and someone will get back to you.

Please let us know within 48hrs of receiving your parcel if there is a problem so we can investigate this further. We may not be able to resolve any issues if we are not informed within 48hrs.

If you receive an item that's damaged during delivery, please take a clear photo of the damage and send it to us at customerservice@lackafoods.com along with a description of the problem. This will enable us to understand the issue and take the appropriate action to resolve this for you.

If you change your mind, you can return any unopened packs within 28 days of purchase for a refund, however, this will be at the buyer’s cost.

Unfortunately, we cannot accept returns for opened packs. If you return an opened pack, we will not be able to refund this and it will not be returned to you.

If you wish to return unopened packs, please contact us at info@lackafoods.com for a Reference Return Number which will need to be affixed to the box along with your order number and sent back to:

Returns, Lacka Foods
1 st Floor Park House, Mere Park
Dedmere Road,
Marlow
SL7 1FJ

You will receive a refund for the returned packs within 14 days.

We do not offer returns on clearance items.